General Conditions of Sale

Legal Information

• Trade Name / Company Name: MarQenti
• Legal Form: SARL (Limited Liability Company / Société a Responsabilité Limité)
• Tax ID (Matricule fiscal): 1875396F/A/M/0000
• RNE Number: ER20260082278
• Registered Address / Headquarters: Route Tunis KM 9.5 Immeuble Alhamid appartement 18, Sfax, Tunisia
• Phone: +216 26 994 474
• Email:contact@marqenti.tn

1. Purpose

These General Conditions of Sale ("GCS") govern all contractual relationships between MarQenti — including its subsidiaries and affiliated platforms such as Stagi and any other platform operating under or in partnership with the MarQenti group — and any client wishing to acquire services through any of these entities. Any order or payment processed through MarQenti or any of its subsidiaries implies full and unconditional acceptance of these GCS.

2. Services Offered

MarQenti provides digital marketing services including, but not limited to: social media management, search engine optimization (SEO), content creation, online advertising, and marketing strategy consulting. A full description of available services is accessible on the website.

These General Conditions of Sale also apply to all services sold and online payments processed through MarQenti's subsidiaries, affiliated platforms, and partner products, including but not limited to Stagi and any other platforms operating under or in partnership with the MarQenti group. Any transaction initiated through such platforms is subject to the same terms, pricing, payment, and refund conditions set forth herein, unless a separate and specific agreement is concluded in writing between the parties.

MarQenti acts as the legal entity responsible for all payment processing carried out through its subsidiaries and affiliated platforms. By completing a purchase on any of these platforms, the client acknowledges that the contractual relationship is established with MarQenti and is governed by these conditions.

3. Orders and Quotes

Any service order with MarQenti or its subsidiaries is preceded by a quote or online checkout flow drawn up by the relevant entity. The order is considered firm and final upon receipt of the client's written acceptance of the quote or completion of an online payment, together with payment of the agreed amount or deposit. MarQenti and its subsidiaries each reserve the right to refuse any order that does not comply with these conditions.

4. Pricing and Payment Terms

Prices are quoted in Tunisian Dinars (TND) inclusive of all applicable taxes, and are set independently by MarQenti and each of its subsidiaries for their respective services. Payment may be made by bank transfer, cheque, cash, or via the online payment solutions available on the respective platform. Any late payment will result in the application of penalties in accordance with applicable legislation. MarQenti and its subsidiaries each reserve the right to update their pricing at any time; any such changes do not affect orders already confirmed and paid.

5. Service Delivery

MarQenti and its subsidiaries undertake to deliver services within the timelines agreed upon at the time of contract signing or at the point of online purchase. Timelines may be revised by mutual written agreement between the parties. Neither MarQenti nor any of its subsidiaries shall be held liable for any delay caused by circumstances beyond their reasonable control, including but not limited to acts of God, third-party platform failures, or late provision of required materials by the client.

6. Client Obligations

The client undertakes to provide MarQenti and/or the relevant subsidiary with all elements, information, credentials, and access necessary for the proper execution of the services in a timely manner. The client also undertakes to comply with the specific terms of use of the subsidiary platform through which the service was acquired. Any delay in the transmission of required elements, or any violation of platform-specific terms, may result in a corresponding adjustment to the agreed delivery timelines, without liability on the part of MarQenti or its subsidiaries.

7. Intellectual Property

All deliverables, content, software, and digital assets created by MarQenti or any of its subsidiaries in the execution of ordered services remain the property of the creating entity until full payment of all amounts due. Upon complete payment, the client receives a limited licence to use the deliverables for the purpose defined in the contract or on the platform. MarQenti and its subsidiaries each retain the right to reference delivered work in their respective portfolios unless otherwise agreed in writing.

8. Confidentiality

Both parties undertake to keep confidential all information exchanged in the course of their commercial relationship and not to disclose it to any third party without prior written consent. This obligation survives the termination of the contractual relationship for a period of two (2) years.

9. Termination

In the event of a material breach by either party of its contractual obligations, the non-defaulting party may terminate the contract after sending a formal notice that remains without effect for fifteen (15) calendar days. MarQenti and its subsidiaries each reserve the right to suspend or terminate a client's access to their respective platform or services immediately and without prior notice in cases of fraud, abuse, or violation of applicable terms. Termination at the client's initiative — whether with MarQenti or any of its subsidiaries — does not entitle the client to a refund of amounts already paid for services already commenced or delivered.

10. Governing Law and Jurisdiction

These GCS are governed by Tunisian law. Any dispute relating to their interpretation or execution falls within the exclusive jurisdiction of the competent Tunisian courts, including in cases of multiple defendants or third-party proceedings.

Refund Policy

All transactions carried out on www.marqenti.tn or through any of MarQenti's subsidiaries and affiliated platforms (including but not limited to Stagi and any other platform operating under the MarQenti group) — including but not limited to the purchase of marketing services, digital subscriptions, premium features, packages, credits, coins, or one-off deliverables — are firm and final.

No refund, credit, exchange, or cancellation will be granted after a transaction has been validated on any of these platforms, for any reason whatsoever, except where required by mandatory applicable law.

By proceeding with any purchase on MarQenti's website or any of its subsidiaries' platforms, the Client expressly acknowledges and agrees that:

• the services, credits, or digital features acquired are immediately engaged or accessible upon confirmation of payment;
• in accordance with applicable provisions, the Client expressly waives any right of withdrawal once execution of the service has begun before the expiry of the statutory withdrawal period, with the Client's prior agreement;
• packages, credits, coins, and services acquired through MarQenti or any of its subsidiaries are non-transferable, non-refundable, and do not constitute any form of exchangeable monetary value;
• in the event of interruption, suspension, or termination of access — whether on MarQenti's platform or on any subsidiary platform — for breach of these Conditions or the platform's specific terms of use, no refund of remaining balances or amounts will be made;
• MarQenti and its subsidiaries each reserve the right to modify their pricing, features, and service conditions at any time, without this giving rise to any right to a refund for prior purchases.

In the event of a proven technical malfunction attributable exclusively to MarQenti or the relevant subsidiary platform that prevented the effective delivery of an acquired service, the Client may submit a reasoned complaint to contact@marqenti.tn within a maximum period of seven (7) working days following the relevant transaction. MarQenti or the relevant subsidiary will review the complaint and reserves the right, at its sole discretion, to offer a commercial gesture or credit, without this constituting any obligation to refund.

Thank you for choosing MarQenti and its family of platforms.